Refund Policy

REFUNDS AND TRANSFER POLICY

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You can terminate the service before your service starts without providing any prior notice by clicking on the appropriate section on the Supernan mobile app. You will receive a full refund if it is more than 4 hours from the start of your booking. If it is less than 4 hours from the start then a cancellation fee of Rs. 350 is applicable and the rest will be refunded.

 

Post your service starting, if you wish to cancel or change your nanny due to performance issues, please get in touch with us, there is a set process where we will coach and re-train your nanny to get past any roadblocks and in the event that there are still performance issues from the nanny, we will replace or refund you. There will be no refunds or replacements without due process being followed. 

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No refund will be given for periods where any booking is unfulfilled due to illness or holidays on part of the parent as the nanny is reliant on your booking for a stable source of income.

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Interim Payments Clause:

If a parent cancels or does not renew their ongoing booking and then rebooks the same nanny within 10 days of cancellation or non-renewal, the parent will be responsible for payment for the interim period as if the booking had remained active.

By maintaining this policy, we support our nannies' need for a stable and reliable income, which is essential for their livelihood. Your cooperation and understanding are appreciated.

 

No request for refund or downward revision of the plan shall be entertained otherwise than in accordance with this policy.

 

Transfer policy

 

The parent hereby agrees that the booking taken for the aforementioned programs is non-transferable.